Thank you Grant, I didn't expect any sort of email from Salmat management, but you have now consolidated the opinion I had already formed and filled a few blanks along the way. The world seems to have an abundance of pretentious, arrogant and extremely stupid people, doesn't it?

This is what you said:

I have considerable concerns over many areas you have mentioned, some which are accurate and possibly to your surprise, are already advised to clients and others which you are obviously misinformed or not totally aware of all the facts.

Why are you so concerned about anything I say (even if it is accurate) if you have already advised your clients about everything I say? If I am so misinformed then it would be quite simple for you to explain this fact to your clients and as intelligent people they would realise that I am in error. After all, I'm merely a simple minded catalogue deliverer. What would I know?

It would follow that there is nothing I can say to your clients that will surprise them, so therefore your concern and your need to "encourage" me to contact you is completely unwarranted and unnecessary. With that in mind, this will be the only time I will contact you.

Quite obviously I have provided information to Harris Scarfe and subsequently KWP that you had not advised them of and you could not adequately explain. If this was not the case then you would most certainly not be wanting to waste your valuable executive time talking to me and KWP would not be asking questions of you. It really is a quandry, isn't it?

Here's a good idea! Why don't you ask all of your walkers if they have too many catalogues left over. Of course they'll all be honest because you've treated them so well in the past and then when they tell you "Yes, I have X amount left over every week", you can reduce their delivery by X catalogues so that you can save money and the walkers will get paid less.
OH, Gee Whizzz!! You've already tried that, haven't you!

or

Why not ask them what time they get their deliveries, then with a bit of luck you can blame the drivers.
Oh, Golly Gosh!! You've tried that one too, haven't you!

Do you think these things up all by yourself, or do you actually employ idiots to do it for you?

Any business, from a small shop to a multinational corporation is only as good as it's employees. Richard Branson knows it, Dick Smith knows it, Bill Gates knows it, but Salmat and you don't know it. The walkers, drivers, area supervisors and others who get paid a pittance and are treated with utter contempt by you (yes, as State Manager the buck stops with you!) and have absolutely no regard for Salmat. I am simply doing what all the others would like to do, but don't have the nerve to do.

You have not increased the rate per catalogue for several years (in some cases you have reduced it), you have the philosophy of like it or lump it. You figure that there will always be another desperate person who can't get work to replace anyone who complains.

Fortunately for me, I don't have an executive position to worry about, I don't particularly care whether I continue delivering these catalogues or not and I don't have the need to be nice to you.

If you are even slightly capable of seeing outside the square, you would arrange for a point 1 of a cent increase per catalogue (it's long overdue), you would instruct your staff to treat ALL employees with the respect they deserve as human beings and you would begin asking field staff if there are any problems.

While we deliver your catalogues at Christmas, you can't even make a token effort to include a christmas card or even a note saying Merry Xmas, thank you for your hard work. You don't even know when anyone has a birthday. All you do is attach notes to the contracts with demands or not very polite threats.

Of course, none of this will happen, as I have seen many companies like Salmat before and met many people like you. (By the way, for an executive your grammar is atrocious).

Just in closing, if all of your clients are as informed as you say they are then it won't make any difference if I happen to correspond with some more, will it?