My Email to Salmat's Senior Executives
This is an email I sent to Stephen Bardwell, Chris Meakins and Peter Boyle after I didn't get a reply from the email I sent through their web site. These people are all senior management personel. The one sentence reply I received from Peter Boyle is on the next page.
I am one of your catalogue deliverers (I hate the term "walkers") in Adelaide.
Several weeks ago I sent an email through your website contact form, however it seems that no-one took any notice.
In it I suggested that you should treat your deliverers (and all staff for that matter) with a shred of decency. I also advised you that I would let some of your clients know what happens with their catalogues. I contacted Harris Scarfe in Adelaide and Michelle Edwards from KWP Advertising (as you know, they manage Harris Scarfes advertising with you) was most interested in hearing from me. I only told here the truth about what happens to their product, what they get for their money and what you tell us to do.
The problem with you people is that you lack integrity, lie, are greedy and selfish. In all the years I have been delivering catalogues you have NEVER once increased the payment rate per catalogue, and in some areas you have actually reduced it. Have you increased the cost to your clients? Yes!!
You seem to think that you can take advantage of the people who make you so much money by delivering your catalogues for a pittance.
I estimate that you have about 2,000 deliverers in S.A. Let's say they each have an area of 500 homes to deliver to. At a rough average of 12 different catalogues each week to deliver and an increase of point 1 of a cent per catalogue, that would give each deliverer an increase of $6.00 per week and would cost you $12,000 per week (much less after your accountant allows for it).
This would seem an extremely moderate increase for each walker, considering that it is the first one for several years and much less than the CPI.
It would be a nice gesture by Salmat to give it's deliverers such a moderate increase, it would be small compensation for the hard work they put in and for the huge profits you derive from their work. Just think how much you lose when a client decides that it's better for them to advertise elsewhere. $12,000 is spare change for Salmat!
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